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Return Policy

 

Thank you for shopping at HE ROSE ON THE III.

Quality and customer satisfaction are our top priorities. If an item does not meet your expectations, you will find all details regarding returns and store credit below.

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1. Return Window

 

We offer a voluntary return window of 7 calendar days from the date you receive your order.

Please note that return requests submitted after the 7-day period cannot be accepted.

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2. Return Conditions

 

To be eligible for a return, your item must meet the following requirements:

  • Condition: The item must be unworn, unwashed, undamaged, and in its original condition.

  • Tags & Packaging: All hangtags, brand labels, and original packaging must be intact and attached.

  • No Signs of Wear: Items with stains, deodorant or perfume odors, makeup marks, or pet hair are strictly excluded from returns.

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3. Non-Returnable Items

 

The following items cannot be returned or exchanged:

  • Sale items or discounted products

  • Exclusive pre-orders, limited drops, or custom items (where noted on the product page)

  • Hygiene items (e.g., headwear, socks, underwear, accessories)

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4. Refund Method (Store Credit)

 

Once your returned item has been received and inspected, your refund will be issued exclusively in the form of Store Credit (Shop Voucher).

  • Your gift card / voucher code will be sent to you via email and can be redeemed for any future purchases on www.heroseonthethird.ch.

  • Cash payouts or refunds to the original payment method (e.g., TWINT, credit card, PayPal) are not provided.

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5. Return Shipping Costs

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  • Customer Responsibility: Return shipping costs are covered by the customer. We strongly recommend using a tracked shipping service, as we cannot be held responsible for lost or untracked packages.

  • Incorrect or Defective Items: If you received a wrong or defective item, please contact us within 7 days. In these instances, we will cover the return shipping costs.

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6. How to Submit a Return (Step-by-Step)

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  1. Send Request: Email us within 7 days of receiving your package at heroseonthethird@hotmail.com with the subject line "Return - Order #XXXXX".

  2. Provide Details: State the item(s) you wish to return and the reason for the return.

  3. Await Confirmation: You will receive a reply within 24–48 hours containing our return shipping address and instructions.

  4. Ship Item: Pack the item securely and ship it to the designated return address.

  5. Receive Voucher: Once we receive and approve the item, your store credit voucher code will be issued directly to your email.

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Questions?

 

If you have any questions regarding sizing, fit, or returns, feel free to reach out to us anytime at heroseonthethird@hotmail.com or via our contact form.

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